Performance Hub | Amazing Grace Learning Academy

1

Accuracy & Quality of Work

What this measures

Produces accurate, complete, and well-organized administrative work with consistent attention to quality and appropriate review.

What meeting expectations may look likeSuccessful performance may include accurate data entry, clear and complete documentation, orderly records, consistent formatting, and reviewing work with care appropriate to the task.

Your reflection Optional

If you would like, share a brief reflection on your rating. Consider the work you handled in this area, what went well, where you grew, anything that affected your performance, and any area you are still developing.

2

Following Instructions & Completing Work

What this measures

Follows written and verbal instructions, established procedures, and the full requirements of assigned work.

What meeting expectations may look likeSuccessful performance may include reviewing assignment requirements, following applicable procedures, completing each required step, seeking clarification when needed, and confirming that deliverables meet the requested scope.

Your reflection Optional

If you would like, share a brief reflection on your rating. Consider the work you handled in this area, what went well, where you grew, anything that affected your performance, and any area you are still developing.

3

Productivity & Work Pace

What this measures

Uses scheduled work time effectively and maintains a productive pace appropriate to the type and complexity of assigned work.

What meeting expectations may look likeSuccessful performance may include sustaining progress on routine tasks and projects, balancing quality with productivity, estimating completion needs, and communicating delays or changes to expected timelines.

Your reflection Optional

If you would like, share a brief reflection on your rating. Consider the work you handled in this area, what went well, where you grew, anything that affected your performance, and any area you are still developing.

4

Prioritization & Time Management

What this measures

Plans and organizes work according to urgency, deadlines, business impact, and management priorities.

What meeting expectations may look likeSuccessful performance may include planning daily responsibilities, tracking deadlines and outstanding tasks, managing concurrent assignments, adjusting plans when priorities change, and using available work time productively.

Your reflection Optional

If you would like, share a brief reflection on your rating. Consider the work you handled in this area, what went well, where you grew, anything that affected your performance, and any area you are still developing.

5

Problem-Solving & Independence

What this measures

Uses available resources, training, and sound judgment to address routine issues independently within the role.

What meeting expectations may look likeSuccessful performance may include consulting procedures and reference materials, evaluating relevant information, identifying practical next steps, resolving routine questions within assigned authority, and seeking guidance when needed.

Your reflection Optional

If you would like, share a brief reflection on your rating. Consider the work you handled in this area, what went well, where you grew, anything that affected your performance, and any area you are still developing.

6

Technology & Systems Proficiency

What this measures

Uses assigned business systems and digital tools accurately and effectively to carry out administrative responsibilities.

What meeting expectations may look likeSuccessful performance may include following system workflows, entering and retrieving information accurately, using communication and collaboration tools appropriately, and consulting approved help resources when learning a system.

Your reflection Optional

If you would like, share a brief reflection on your rating. Consider the work you handled in this area, what went well, where you grew, anything that affected your performance, and any area you are still developing.

7

Learning & Applying Feedback

What this measures

Builds knowledge of role processes, receives feedback professionally, and applies learning and agreed improvements consistently.

What meeting expectations may look likeSuccessful performance may include incorporating feedback into later work, making requested revisions, using documented procedures consistently, retaining process knowledge, and developing greater confidence and independence with experience.

Your reflection Optional

If you would like, share a brief reflection on your rating. Consider the work you handled in this area, what went well, where you grew, anything that affected your performance, and any area you are still developing.

8

Handling Challenges & Asking for Help

What this measures

Recognizes routine challenges, uses available information and resources, and exercises appropriate judgment when seeking clarification or guidance.

What meeting expectations may look likeSuccessful performance may include consulting relevant instructions and resources, explaining issues clearly, asking focused questions, recognizing when guidance is needed, and coordinating appropriate next steps with others.

Your reflection Optional

If you would like, share a brief reflection on your rating. Consider the work you handled in this area, what went well, where you grew, anything that affected your performance, and any area you are still developing.

9

Communication & Professionalism

What this measures

Communicates clearly, respectfully, accurately, and professionally with management, coworkers, families, vendors, and other business contacts.

What meeting expectations may look likeSuccessful performance may include professional phone, email, messaging, and meeting communication; clear requests and questions; timely status updates; appropriate follow-up; and prompt communication about changes or concerns.

Your reflection Optional

If you would like, share a brief reflection on your rating. Consider the work you handled in this area, what went well, where you grew, anything that affected your performance, and any area you are still developing.

10

Organization & Records Management

What this measures

Maintains organized, accurate, current administrative records and supporting documentation that can be located when needed.

What meeting expectations may look likeSuccessful performance may include using approved storage locations, applying naming and filing standards, maintaining current records, keeping related documentation together, and managing duplicate or outdated information appropriately.

Your reflection Optional

If you would like, share a brief reflection on your rating. Consider the work you handled in this area, what went well, where you grew, anything that affected your performance, and any area you are still developing.

11

Security, Confidentiality & Authority Boundaries

What this measures

Protects confidential Company, employee, child, family, financial, and operational information and observes assigned authority.

What meeting expectations may look likeSuccessful performance may include using approved accounts and systems, handling private information securely, following access and disclosure procedures, identifying decisions that require approval, and obtaining authorization before acting outside the role.

Your reflection Optional

If you would like, share a brief reflection on your rating. Consider the work you handled in this area, what went well, where you grew, anything that affected your performance, and any area you are still developing.

12

Initiative, Ownership & Follow-Through

What this measures

Takes ownership of assigned responsibilities and manages work through completion and appropriate follow-up.

What meeting expectations may look likeSuccessful performance may include monitoring recurring responsibilities, tracking outstanding deliverables, anticipating routine next steps within the role, completing follow-up actions, and communicating progress and completion.

Your reflection Optional

If you would like, share a brief reflection on your rating. Consider the work you handled in this area, what went well, where you grew, anything that affected your performance, and any area you are still developing.

13

Reliability, Timekeeping & Accountability

What this measures

Reliably manages work schedules, availability, timekeeping, commitments, and responsibility for results.

What meeting expectations may look likeSuccessful performance may include maintaining accurate time records, honoring scheduled responsibilities, communicating availability changes promptly, meeting commitments, and taking responsibility for identifying and correcting errors.

Your reflection Optional

If you would like, share a brief reflection on your rating. Consider the work you handled in this area, what went well, where you grew, anything that affected your performance, and any area you are still developing.

Welcome.

Your Initial Performance Review

Before you begin

Welcome.

Initial Performance Review

Your work. Your growth. Your perspective.

How to Complete Your Self-Evaluation

How This Review Is Assessed

Rating Scale

Performance Areas

Accuracy & Quality of Work

Following Instructions & Completing Work

Productivity & Work Pace

Prioritization & Time Management

Problem-Solving & Independence

Technology & Systems Proficiency

Learning & Applying Feedback

Handling Challenges & Asking for Help

Communication & Professionalism

Organization & Records Management

Security, Confidentiality & Authority Boundaries

Initiative, Ownership & Follow-Through

Reliability, Timekeeping & Accountability

Performance Areas Complete

Your Reflection

Reflection Complete

Overall Assessment

Review & Submit